TERMS OF USE

These  Terms of Use regulates the access, navigation and use of the present website (hereinafter to be referred to as the “Website”) by Víctor Ramos (hereinafter to be referred to as Madrid Gay Experiences). Madrid Gay Experiences’ information is the following:

1.- Acceptance of the General Conditions of Use and Access to the Present Website

When you reserve a service on the present website, you accept these General Conditions of Use. These determine Madrid Gay Experiences and the User’s rights and obligations of the Website.

These are the only General Conditions of Use applicable to the present website (notwithstanding that certain services might have individual conditions) and are applicable when a User reserves a service. It substitutes any other condition, except prior agreement and in written between Madrid Gay Experiences and the User.

Users will have to accept these General Conditions of Use if they wish to reserve a service and before they are asked to make the corresponding payment.

 

2.- Purpose of the Website

Madrid Gay Experiences has created the present website to offer Users a reservation platform where it is possible to book activities, day trips and guided tours in Madrid City and the Community of Madrid. The activities, services and guided tours are designed and directed to the LGBT, LGBT-Friendly community and are open to the general public.

Madrid Gay Experiences informs Users that the activities, excursions and guided tour are services provided directly by Madrid Gay Experiences and/or bay third companies that collaborate with Madrid Gay Experiences (hereinafter, the Supplier).

 

3.- Reserving in Madrid Gay Experiences and registering in the Website

When Users want to reserve a service on this present website, they will have to give their personal information (name, surname, e-mail, telephone number and mobile number), or the personal information of the person that wishes to reserve the activity or transfer, so that Madrid Gay Experiences can make the reservation requested by the User.

Under these General Conditions of Use, Users declare to provide true, accurate, current and complete information about their identity, or, if applicable, the person on behalf of which the activity is reserved. In this sense, Users will be responsible for the accuracy of the data provided to Madrid Gay Experiences and any consequence that could be derived from the errors in the information provided.

By accepting these General Terms and Conditions of Use, the User states that he/she is 16 or older and has full capacity to understand and accept the content of these Conditions of Use.

Madrid Gay Experiences may not be held liable if the User contracts Madrid Gay Experiences’ services by breaching these General Conditions of Use.

 

4.- Specific conditions of activities, day trips and guided tours reservations

The reservations made by each User on the present website are subject to certain specific conditions that are directly applicable to each activity, day trip or guided tour. Users will find these conditions in the description part of the Website for each of these services, as well as in the confirmation email that Madrid Gay Experiences will send each User once the reservation has been made.

4.1.- General Conditions applicable to all reservations

Normally, the reservation of activities, day trips and guided tours available on the present website are subject to the following conditions:

  • The dates and times of the activities, day trips and guided tours available on the Website have been established in advance by the local suppliers. User has the possibility to request a change in the date and time of an activity, service and visit if required. To do so, User must discuss this issue directly with Madrid Gay Experiences by sending an email to booking@madridgayexperiences.com. In any case, the response of Madrid Gay Experiences will depend on the applicable conditions of each Supplier.
  • Users can modify the information provided in their reservations when the conditions of the activities, day trips and/or guided tours allow it. To make any changes before the start of the activity, service and/or reserved guided tour, User must send its request with the reservation number to Madrid Gay Experiences to the email booking@madridgayexperiences.com
  • The minimum reservation period for each service will depend on each individual activity, day trip or/and guided tour that the User wishes to reserve. This information is provided in the description information of each service. Madrid Gay Experiences informs you that it is impossible to book an activity after the minimum period.

The reservations made by each User on the present website are subject to certain specific conditions that are directly applicable to each activity, day trip or guided tour. Users will find these conditions in the description part of the Website for each of these services, as well as in the confirmation email that Madrid Gay Experiences will send each User once the reservation has been made.

4.2.- Specific conditions related with the information of the activity, day trip and/or guided tour that has been reserved

All the necessary information for Users to enjoy the activity they have reserved such as meeting point, date, time and duration will be provided  the confirmation email that Madrid Gay Experiences sends Users once a specific service has been reserved.

As well as all the necessary information about the service reserved, the confirmation email can also contain a receipt or voucher of the booked activity, day trip and/or of the guided tour, so that the User can show it to the local supplier on the day of the activity.

The Users must be on time and they should show up at the indicated meeting point on the date and time specified on their voucher, since all activities, day trips and guided tours are programed to depart at an exact time. It is impossible to modify the departure time.

If Users have any questions about the service they have booked, especially if they have any doubts about the meeting point of the activity, day trip or guided tour, Users can contact by phone with Madrid Gay Experiences and / or the local supplier that appears on the voucher sent to the User by Madrid Gay Experiences when the reservation was made.

Madrid Gay Experiences informs Users that the local supplier can ask you to show them the voucher that confirms the reservation of the activity, day trip or guided tour on the day of the service. Madrid Gay Experiences does not assume any responsibility if the User does not show this Voucher to the local supplier.

 

5.- Reservation fares

The contracting conditions of Madrid Gay Experiences’ reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form.

The prices will be indicated by Madrid Gay Experiences when the User chooses an activity and the reservation is made.

Madrid Gay Experiences requires the payment of 50% of the service amount for the confirmation of the reservation. The payment can be made by credit or debit card (Visa or Mastercard) or PayPal.

The remaining 50% must be paid only in cash and in Euros (€) at the time of performing the service. If the User prefers it, they can also pay the remaining 50% through bank transfer or card, before the service is performed.

These prices are shown in Euros (€), including taxes, and the total amount will be shown when the reservation of the service is confirmed.  

After making the reservation, the Users will receive an email confirmation that will confirm the payment of the service contracted.

Users shall notify Madrid Gay Experiences of any undue or fraudulent charges on the card that was used for the purchase by writing to booking@madridgayexperiences.com, in the shortest possible time for Madrid Gay Experiences to make the necessary adjustments.

 

6.- Cancellation Policy

Each service provided by Madrid Gay Experiences in the present website (activities, day trips and guided tours) has its following cancellation policy:

  • Before 3 days, the full amount of the reservation will be refunded.
  • Between 3 days and up to 24 hours before the departure of the tour, 50% of the amount paid.
  • With less than 24 hours, the amount paid will not be refunded.

To make any cancellation before the start of the activity, service and / or reserved guided tour, you must send your request with the reservation number to Madrid Gay Experiences to the email booking@madridgayexperiences.com

In the case of having the right to reimbursement. Madrid Gay Experiences will proceed to make the refund using the same means of payment used by the User at the time of contracting. The bank costs derived from the returns will be charged to the User.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL TERMS OF USE, THE USERS DECLARE HAVE EXPRESSLY READ AND ACCEPTED THE PRESENT CANCELLATION POLICY AND HEREBY AGREE TO THE CANCELLATION POLICIES OF EACH ACTIVITY, DAY TRIP, AND / OR GUIDED TOUR THAT ARE RESERVED ON THE PRESENT WEBSITE.

 

7.- Product liability

Madrid Gay Experiences is not liable of the following claims, nor limited to:

  • i. Users that cancel a service after the deadline date. Madrid Gay Experiences is not liable under any concept to repay the amount paid by the Users when they have not complied with the cancellation period stipulated in the cancellation policy applied to each service.
  • ii. When Users are late to get to the activity’s meeting point on the day of the activity (reserved guided tour and/or day trip). This means that Madrid Gay Experiences will not assume any responsibility if the User is late for the activity or misses his or her transfer due to lateness and/or for not finding the correct meeting point.
  • iii. When the Users’ property is damaged or stolen during the activity, day trip, or guided tour booked.
  • iv. When Users suffer an accident, an injury or any type of damage during the activity, day trip, guided tour and/or transfer service. Moreover, Users that suffer an accident or injury before the day of the activity and which impedes them to enjoy the service booked.
  • v. For the weather conditions in which the local supplier carries out the activities, day trips and guided tours reserved by the Users. Under no circumstance is Madrid Gay Experiences responsible for these circumstances, so the service is believed to be carried out correctly.

Likewise, in no event shall Madrid Gay Experiences be liable or made responsible or provides any guarantee for any type of damage caused by the access or usage of the Contents or the Website. Madrid Gay Experiences is not liable of the following circumstances:

  • i. If the Website and / or its services or Contents are unavailable, under maintenance or are incorrectly used, excluding, to the maximum extent permitted by current legislation, any liability for damages that may be related to the lack of availability or continuity of the Website and its Content enabled.
  • ii. The existence of a virus or other computer programming routines that can damage the Content.
  • iii. By reasons of force majeure, for example, failure, suspension or interruption of services or use of the Website, as a result of an Internet blockage, third parties’ actions or omissions, or any other independent causes or circumstances that prevent the normal use of the Website.
  • iv. An illicit, negligent and fraudulent usage of the Website which are contrary to these Terms of Use. Or in good faith, of the Website and its Contents, on behalf of the Users.

Madrid Gay Experiences reserves the right to take legal action considered opportune and that by law correspond the company against Users who violate the dispositions outlined above, and in general, for failure to fulfill these General Terms of Use.

 

8.- Intellectual property

Any and all intellectual property rights associated with the Website and its contents are the sole property of Madrid Gay Experiences or third party websites. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are property of Madrid Gay Experiences and other entities that have granted Madrid Gay Experiences the right and license to use such Marks and may not be used or interfered with without the written consent of Madrid Gay Experiences or the third-party entities.

None of the Website’s Content and/or information may be modified, reproduced, republished, translated into any other language, distributed or re-transmitted in any form or by any means without prior written consent of Madrid Gay Experiences in compliance with the Royal Legislative Decree 1/1996, 12 April, which approves the Consolidated Text of the Intellectual Property Law, as well as Law 17/2001, 7 December, of Trademarks and the complementary legislation in matter of Intellectual and Industrial property.

Madrid Gay Experiences does not give the User any license or authorization of any kind on its intellectual and industrial Property Rights or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renounce, transmission, license or total or partial cession of these rights on behalf of Madrid Gay Experiences.

Any use of these contents not previously authorized by Madrid Gay Experiences will be considered a serious infringement of the intellectual or industrial property rights and will give rise to legally established liabilities.

9.- Modifications

Madrid Gay Experiences reserves the right to make as many changes as necessary in these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.

 

10.- Safeguard Clause

All the clauses or provision in these General Conditions of Use must be interpreted independently and autonomously. The rest of clauses may not be affected if one of them is declared void by judicial judgment or firm arbitration. The clause or clauses that have been affected will be replaced by other provisions that preserve these General Conditions of Use.

 

11.- Jurisdiction and applicable legislation

These General Conditions of Use are in accordance with the Spanish Legislation. In case of a litigation concerning the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of the User shall be competent.

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